SHIPPING AND RETURNS


We are taking action to deliver your orders!


Due to the current weather conditions in British Columbia, several highways have collapsed, blocking key routes, affecting all shipping areas outside of British Columbia through Canada. 

We are doing whatever it takes to get your orders delivered!  Especially now, with winter quickly approaching. In order to get products to you, we have to ship all orders outside of B.C. by air, causing us to charge for all deliveries and suspend any free shipping offers.  We are committed to delivering all orders and resuming our regular services as soon as possible.  

We appreciate your kindness and understanding in these difficult times.

Canada (British Columbia)**:

  • Standard Shipping (approx. 4-8 business days) - $9.95

Canada (outside of British Columbia - excluding Yukon, Nunavut & Northwest Territories)**:

  • Airfreight (approx. 4-8 business days) - $13.95

    Canada (Yukon, Nunavut & Northwest Territories)**:

    • Airfreight (approx. 5-10 business days) - $32.50

    USA (excluding Hawaii & Alaska)**:

    • Standard Shipping (approx. 4-8 business days) - $9.95

      USA (Hawaii & Alaska)**:

      • Standard Shipping (approx. 5-10 business days) – $25

        **Shipping fees will be applied to all returned orders. 



        RETURNS


        Stonz accepts returned items purchased on www.stonz.com within 60* days of the delivery date. You will receive a refund via original method of payment for the price of the item and applicable taxes, excluding shipping costs. Please ensure the following criteria are understood prior to mailing in your merchandise: 

        • All merchandise must be in its original condition (unwashed, unworn, and with tags attached) 
        • The customer is responsible for all return shipping charges
        • Stonz does not accept any exchanges
        • All clearance and sale items are FINAL SALE (no returns or exchanges will be accepted) 
        • If your return does not meet the criteria above, Stonz reserves the right to deny the return. 

        If your product is eligible for return, please go to our Return Center and send it for approval.

         

        * Deadline for returns have been extended due to the current shipping issues and weather conditions around British Columbia.

        STONZ PRODUCT GUARANTEE


        We take pride in making products of the very highest quality. Our products carry a one-year warranty on manufacturing defects in materials and workmanship. If you think your Stonz product is defective, please put together the following information for our Customer Service team.

        • A picture (or pictures) of your Stonz item showing the issue
        • For Booties, Liners and Mitts, a picture of the white tag inside the left item detailing location of manufacture and serial number (ie. 00F1 or similar)
        • For Rain Boots, please let us know the colour of the inside lining and please send us a picture of the outer sole
        • Proof of purchase
        • Your phone number and mailing address


        Please send this info to customerservice@stonzwear.com along with a brief note detailing any information that will help us solve your warranty request.


        Please note:

        Our warranty does not cover products damaged by misuse, accident, unauthorized alterations/modification, or products purchased from an unauthorized third-party Stonz dealer. This also includes natural wear and tear of materials that occur over time such as fading, stains, and abrasions to the soles or fabric of the product.

        Stonz's one-year warranty only applies to the original purchaser and is not valid for items that were re-sold, given away, or in any other case where you are not the original owner. If your Stonz product was given to you as a gift, a proof of purchase will need to be obtained from the original purchaser of the product.

         

         

         

         

        AWARDS & PRESS

        AWARDS & PRESS

        Stonz as recognized through awards, by the press and as seen in the media.


        AWARDS


        Stonz products have received numerous awards over the years, having been tested by savvy reviewers and professionals based on value, functionality, quality and product appeal. In addition to the below, Stonz products have been recognized by Creative Child Magazine, Red Tricycle, the National Parenting Center and others. 

         

        Stonz Booties are certified by the Canadian Podiatric Medical Association as a product that promotes the development of young feet

        Canadian Podiatric Medical Association Seal of Approval

        Stonz Booties are certified by the Canadian Podiatric Medical Association as a product that promotes the development of young feet.




        Creative Child Magazine Awards

        The Stonz Sun Suit was named the 2018 Product of the Year in the Outdoor Play Apparel category, while our Baby Mitts received a 2018 Preferred Choice Award by Creative Child Magazine.


        Stonz Scout Winter Boots were awarded the 2018 Product of the Year award for Winter Footwear. 

        Baby Maternity Magazine Awards

        Stonz Scout Winter Boots were awarded the 2018 Product of the Year award for Winter Footwear. Our Sun Suit also received the 2018 Preferred Choice Award for Sun Protection Apparel, as voted by new moms and moms-to-be.


        Stonz Booties were awarded with the PTPA Seal of Approval.

        PTPA Seal of Approval

        Stonz Booties were awarded with the PTPA Seal of Approval.


        Stonz Awards - Mom's Best Award Winner

        Mom's Best Award

        The Mom's Best Award for Fantastic Products recognizes the best of the best in juvenile products, toys and media as evaluated by moms.


        Stonz Baby Booties have been recognized by iParenting as a top baby product.

        iParenting Award

        Stonz Baby Booties have been recognized by iParenting as a top baby product.

         

        PRESS


        Here are just some of the latest mentions of Stonz in the media.

         

        November 2018

        Stonz as featured by Business Insider

        ‘The Best Kids' Snow Boots You Can Buy’
        Featuring our Trek Winter Boots.
        View Full Article

         

        November 2018

        Stonz as featured by KTLA

        ‘Hacks for Those Travelling With Kids’
        A segment with Mom blogger Jessica Hall.
        Watch Clip

         

        November 2018

        Stonz as featured by Business Insider

        ‘The Best Mittens You Can Buy’
        Featuring our Baby Mitts as best mittens for babies.
        View Full Article


        October 2018

        Stonz as featured by Pop Sugar

        ‘Best Products for Babies and Kids’
        Featuring our Toddler Booties.
        View Full Article

         

        February 2018

        Stonz was features at Today's Parent - ‘36 Adorable Rain Boots for Kids’

        ‘36 Adorable Rain Boots for Kids’
        April showers don't have to be gloomy.
        View Full Article

         

        November 2017

        Stonz is feature on CTV News clip "Mompreneurs share their top holiday picks for kids."

        CTV News Hour Ottawa – ‘Top Pics’

        Mompreneurs share their top holiday picks for kids.
        Watch Clip

         

        August 2017

        Stonz introduces sun-sational UPF line on Earnshaw's article.

        ‘Sun Savvy’

        Stonz introduces sun-sational UPF line.
        View Full Article

         

        SPOTTED IN STONZ


        Some familiar faces spotted in Stonz products!

        Molly Sims

        Model and actress Molly Sims’ kids are having a blast in their Stonz Rain Boots!

        Model and actress Molly Sims’ kids are having a blast in their Stonz Rain Boots!

        Alec and Hilaria Baldwin

        Alec and Hilaria Baldwin’s little ones are loving their Stonz gear!

        Alec and Hilaria Baldwin’s little ones are loving their Stonz gear!


        Eva Chen

        Eva Chen's adorable son Tao wants to share his Stonz Rain Boots with mom!

        Eva Chen's adorable son Tao wants to share his Stonz Rain Boots with mom!


        Busy Philipps

        Actress Busy Philipps’ daughter is rainy day ready in her Stonz Rain Boots and Liners!

        Actress Busy Philipps’ daughter is rainy day ready in her Stonz Rain Boots and Liners!


        James Van Der Beek

        Actor James Van Der Beek’s daughter Olivia was spotted looking rain ready in her Stonz Rain Boots!

        Actor James Van Der Beek’s daughter Olivia was spotted looking rain ready in her Stonz Rain Boots!


        Erika Christensen

        Erika Christensen, of Parenthood fame, took her daughter for a Fall outing wearing her Polka Dot Booties!

        Erika Christensen, of <i>Parenthood </i>fame, took her daughter for a Fall outing wearing her Polka Dot Booties!


        Hilary Duff

        Hilary Duff dressed her son Luca in his Blue Stonz Rain Boots. We love those smiling faces!

        Hilary Duff dressed her son Luca in his Blue Stonz Rain Boots. We love those smiling faces!


        Neil Patrick Harris

        Neil Patrick Harris took his two little ones out for a stroll in NYC, with his daughter decked out in Stonz natural rubber Rain Boots!
        Neil Patrick Harris took his two little ones out for a stroll in NYC, with his daughter decked out in Stonz natural rubber Rain Boots!


        Jennifer Garner

        Jennifer Garner's youngest daughter Seraphina was spotted in Stonz Booties in the polka dot brown design. She also has the Stonz polka dot brown fleece hat to match!

        Jennifer Garner's youngest daughter Seraphina was spotted in Stonz Booties in the polka dot brown design. She also has the Stonz polka dot brown fleece hat to match!


        Halle Berry

        Another one of our favorite famous moms, Oscar-winning actress Halle Berry, was spotted buying a pair of Stonz booties for her daughter Nahla at Circle Craft in Vancouver.

        Another one of our favorite famous moms, Oscar-winning actress Halle Berry, was spotted buying a pair of Stonz booties for her daughter Nahla at Circle Craft in Vancouver.