SHIPPING POLICY 

FREE SHIPPING ON ALL ORDERS OVER $50.00

A NOTE ON COVID-19

* Along with everyone else we are having to adhere to COVID-19 rules, as cases are rising daily. This has resulted in extra distancing while picking and packing making it slower and less efficient for us  This is delaying our order processing unfortunately. 

It is proving to be a frustrating situation for us all. We are trying our best to process all orders and catch up, making extra shifts and working overtime to make sure you get your products. We appreciate your kindness and understanding in these difficult times.  We will get you all that you ordered as quickly as possible.  We promise!

Canada (excluding Yukon, Nunavut & Northwest Territories):

• Standard Shipping (approx. 4-8 business days) - $9.95
• Express Shipping (approx. 2-4 business days) - $25

USA (excluding Hawaii & Alaska):

• Standard Shipping (approx. 4-8 business days) - $9.95
• Express Shipping (approx. 2-4 business days) - $25

Canada (Yukon, Nunavut & Northwest Territories):

• Standard Shipping (approx. 4-8 business days) – $25

USA (Hawaii & Alaska):

• Standard Shipping (approx. 4-8 business days) – $25

*Shipping fees will be applied to all returned orders. 

No promotional code is required. Free shipping will automatically be applied to orders if they meet the above conditions. No adjustments on previous orders. Free shipping promotion and associated terms and conditions subject to change at Stonz' sole discretion.

RETURNS

Stonz accepts returned items purchased on www.stonz.com within 30 days of the delivery date. You will receive a refund via original method of payment for the price of the item and applicable taxes, excluding shipping costs. Please ensure the following criteria are understood prior to mailing in your merchandise: 

• All merchandise must be in its original condition (unwashed, unworn, and with tags attached) 
• The customer is responsible for all return shipping charges
• Stonz does not accept any exchanges
• All clearance and sale items are FINAL SALE (no returns or exchanges will be accepted) 
• If your return does not meet the criteria above, Stonz reserves the right to deny the return. 

If your product is eligible for return, please complete the Return Authorization form and either email it to customerservice@stonzwear.com or mail it with your package to the relevant office.

CANADA:

Attn: Stonz Returns
TBMS
19088-25th Ave
Surrey BC V3Z 3V2
Canada

USA:

STONZ PRODUCT GUARANTEE

We take pride in making products of the very highest quality. Our products carry a one-year warranty on manufacturing defects in materials and workmanship. If you think your Stonz product is defective, please put together the following information for our Customer Service team.

• A picture (or pictures) of your Stonz item showing the issue
• For Booties, Liners and Mitts, a picture of the white tag inside the left item detailing location of manufacture and serial number (ie. 00F1 or similar)
• For Rain Boots, please let us know the colour of the inside lining and please send us a picture of the outer sole
• Proof of purchase
• Your phone number and mailing address

Please send this info to customerservice@stonzwear.com along with a brief note detailing any information that will help us solve your warranty request.

Please note:

Our warranty does not cover products damaged by misuse, accident, unauthorized alterations/modification, or products purchased from an unauthorized third-party Stonz dealer. This also includes natural wear and tear of materials that occur over time such as fading, stains, and abrasions to the soles or fabric of the product.

Stonz's one-year warranty only applies to the original purchaser and is not valid for items that were re-sold, given away, or in any other case where you are not the original owner. If your Stonz product was given to you as a gift, a proof of purchase will need to be obtained from the original purchaser of the product.