Shipping and Returns | Stonz | Baby and children’s footwear, accessories and apparel
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SHIPPING AND RETURNS



SHIPPING

Canada (excluding Yukon, Nunavut & Northwest Territories):

  • Standard Shipping (approx. 4-8 business days) - $9.95
  • Express Shipping (approx. 2-4 business days) - $25


Canada (Yukon, Nunavut & Northwest Territories):

  • Standard Shipping (approx. 4-8 business days) – $25



Receive FREE SHIPPING with a minimum purchase!

  • Please refer to the minimum purchase amounts below to find out if you qualify for free shipping:


Canada (excluding Yukon, Nunavut & Northwest Territories):

  • Free shipping on orders $79+


Canada (Yukon, Nunavut & Northwest Territories):

  • No free shipping.


*Shipping fees will be applied to all returned orders. If your order qualified for free shipping and only a portion of your order is returned bringing your original order value under the Free Shipping Minimum, shipping will be applied to your original order.
No promotional code is required. Free shipping will automatically be applied to orders if they meet the above conditions. No adjustments on previous orders. Free shipping promotion and associated terms and conditions subject to change at Stonz' sole discretion.



RETURNS

Stonz accepts returned items purchased on www.stonzwear.com within 30 days of the delivery date. You will receive a refund via original method of payment for the price of the item and applicable taxes, excluding shipping costs. Please ensure the following criteria are understood prior to mailing in your merchandise: 

  • All merchandise must be in its original condition (unwashed, unworn, and with tags attached) 
  • The customer is responsible for all return shipping charges
  • Stonz does not accept any exchanges
  • All clearance and sale items are FINAL SALE (no returns or exchanges will be accepted) 
  • If this return takes your original order under the free shipping minimum, the cost of shipping the original order will be deducted from your return 
  • If your return does not meet the criteria above, Stonz reserves the right to deny the return. 

If your product is eligible for return, please complete the Return Authorization form and either email it to customerservice@stonzwear.com or mail it with your package to the relevant office.

Attn: Stonz Returns 
318-1008 Homer Street 
Vancouver, BC V6B 2X1 
Canada 


STONZ PRODUCT GUARANTEE

We take pride in making products of the very highest quality. Our products carry a one-year warranty on manufacturing defects in materials and workmanship. If you think your Stonz product is defective, please put together the following information for our Customer Service team.

  • A picture (or pictures) of your Stonz item showing the issue
  • For Booties, Liners and Mitts, a picture of the white tag inside the left item detailing location of manufacture and serial number (ie. 00F1 or similar)
  • For Rain Boots, please let us know the colour of the inside lining and please send us a picture of the outer sole
  • Proof of purchase
  • Your phone number and mailing address


Please send this info to customerservice@stonzwear.com along with a brief note detailing any information that will help us solve your warranty request.


Please note:

Our warranty does not cover products damaged by misuse, accident, unauthorized alterations/modification, or products purchased from an unauthorized third-party Stonz dealer. This also includes natural wear and tear of materials that occur over time such as fading, stains, and abrasions to the soles or fabric of the product.

Stonz's one-year warranty only applies to the original purchaser and is not valid for items that were re-sold, given away, or in any other case where you are not the original owner. If your Stonz product was given to you as a gift, a proof of purchase will need to be obtained from the original purchaser of the product.