Shipping and Returns | Stonz | Baby and children’s footwear, accessories and apparel

SHIPPING AND RETURNS



SHIPPING


Canada (excluding Yukon, Nunavut & Northwest Territories):

  • Standard Shipping (approx. 4-8 business days) - Free
  • Express Shipping (approx. 2-4 business days) - $25

USA (excluding Hawaii & Alaska):

  • Standard Shipping (approx. 4-8 business days) - Free


Canada (Yukon, 
Nunavut & Northwest Territories):

  • Standard Shipping (approx. 4-8 business days) – $25

USA (Hawaii & Alaska):

  • Standard Shipping (approx. 4-8 business days) – $25


    *Shipping fees will be applied to all returned orders. If your order qualified for free shipping and only a portion of your order is returned bringing your original order value under the Free Shipping Minimum, shipping will be applied to your original order.
    No promotional code is required. Free shipping will automatically be applied to orders if they meet the above conditions. No adjustments on previous orders. Free shipping promotion and associated terms and conditions subject to change at Stonz' sole discretion.



    RETURNS


    Stonz accepts returned items purchased on www.stonzwear.com within 30 days of the delivery date. You will receive a refund via original method of payment for the price of the item and applicable taxes, excluding shipping costs. Please ensure the following criteria are understood prior to mailing in your merchandise: 

    • All merchandise must be in its original condition (unwashed, unworn, and with tags attached) 
    • The customer is responsible for all return shipping charges
    • Stonz does not accept any exchanges
    • All clearance and sale items are FINAL SALE (no returns or exchanges will be accepted) 
    • If this return takes your original order under the free shipping minimum, the cost of shipping the original order will be deducted from your return 
    • If your return does not meet the criteria above, Stonz reserves the right to deny the return. 

    If your product is eligible for return, please complete the Return Authorization form and either email it to customerservice@stonzwear.com or mail it with your package to the relevant office.

    CANADA:

    Attn: Stonz Returns
    TBMS
    19088-25th Ave
    Surrey BC V3Z 3V2
    Canada

    USA:

    Attn: Stonz Returns
    TC Marketing Inc
    5770 Shiloh Rd
    Suite 400 
    Alpharetta, GA 30005 

    USA

    STONZ PRODUCT GUARANTEE


    We take pride in making products of the very highest quality. Our products carry a one-year warranty on manufacturing defects in materials and workmanship. If you think your Stonz product is defective, please put together the following information for our Customer Service team.

    • A picture (or pictures) of your Stonz item showing the issue
    • For Booties, Liners and Mitts, a picture of the white tag inside the left item detailing location of manufacture and serial number (ie. 00F1 or similar)
    • For Rain Boots, please let us know the colour of the inside lining and please send us a picture of the outer sole
    • Proof of purchase
    • Your phone number and mailing address


    Please send this info to customerservice@stonzwear.com along with a brief note detailing any information that will help us solve your warranty request.


    Please note:

    Our warranty does not cover products damaged by misuse, accident, unauthorized alterations/modification, or products purchased from an unauthorized third-party Stonz dealer. This also includes natural wear and tear of materials that occur over time such as fading, stains, and abrasions to the soles or fabric of the product.

    Stonz's one-year warranty only applies to the original purchaser and is not valid for items that were re-sold, given away, or in any other case where you are not the original owner. If your Stonz product was given to you as a gift, a proof of purchase will need to be obtained from the original purchaser of the product.

    SIZE CHARTS

     
    Please use the following charts as guides to help you purchase the correct size for your little one. As children grow at different rates, all age and size ranges are solely guides.  When using both the Booties and Liners, please consider the following: 1) Liners will take up space inside the Booties and 2) The Booties will fit slightly smaller with a layer inside.

     

    APPAREL


    Apparel Size Chart for Stonz's Products - Baby and children’s footwear, accessories and apparel.

     

    BOOTIES AND LINERS


    Booties and Liners Size Chart for Stonz's Products - Baby and children’s footwear, accessories and apparel.

     

    MITTS


    Mitts Size Chart for Stonz's Products - Baby and children’s footwear, accessories and apparel.

     

    RAIN BOOTS AND LINERS


    Rain Boots Size Chart for Stonz's Products - Baby and children’s footwear, accessories and apparel.

     

    WINTER BOOTS


    Winter Boots Size Chart for Stonz's Products - Baby and children’s footwear, accessories and apparel.

     

    WEST BOOTS


     

    West Boots (All-Season) Size Chart for Stonz's Products - Baby and children’s footwear, accessories and apparel.

     

    SHORELINE


     

    YALE AND POWELL