SHIPPING AND RETURNS



SHIPPING POLICY 


FREE SHIPPING ON ALL ORDERS OVER $50.00

A NOTE ON COVID-19

* Along with everyone else we are having to adhere to COVID-19 rules, as cases are rising daily. This has resulted in extra distancing while picking and packing making it slower and less efficient for us  This is delaying our order processing unfortunately. 

It is proving to be a frustrating situation for us all. We are trying our best to process all orders and catch up, making extra shifts and working overtime to make sure you get your products. We appreciate your kindness and understanding in these difficult times.  We will get you all that you ordered as quickly as possible.  We promise!

Canada (excluding Yukon, Nunavut & Northwest Territories):

  • Standard Shipping (approx. 4-8 business days) - $9.95
  • Express Shipping (approx. 2-4 business days) - $25

USA (excluding Hawaii & Alaska):

  • Standard Shipping (approx. 4-8 business days) - $9.95
  • Express Shipping (approx. 2-4 business days) - $25

Canada (Yukon, Nunavut & Northwest Territories):

  • Standard Shipping (approx. 4-8 business days) – $25

USA (Hawaii & Alaska):

  • Standard Shipping (approx. 4-8 business days) – $25


    *Shipping fees will be applied to all returned orders. 
    No promotional code is required. Free shipping will automatically be applied to orders if they meet the above conditions. No adjustments on previous orders. Free shipping promotion and associated terms and conditions subject to change at Stonz' sole discretion.



    RETURNS


    Stonz accepts returned items purchased on www.stonz.com within 30 days of the delivery date. You will receive a refund via original method of payment for the price of the item and applicable taxes, excluding shipping costs. Please ensure the following criteria are understood prior to mailing in your merchandise: 

    • All merchandise must be in its original condition (unwashed, unworn, and with tags attached) 
    • The customer is responsible for all return shipping charges
    • Stonz does not accept any exchanges
    • All clearance and sale items are FINAL SALE (no returns or exchanges will be accepted) 
    • If your return does not meet the criteria above, Stonz reserves the right to deny the return. 

    If your product is eligible for return, please complete the Return Authorization form and either email it to customerservice@stonzwear.com or mail it with your package to the relevant office.

    CANADA:

    Attn: Stonz Returns
    TBMS
    19088-25th Ave
    Surrey BC V3Z 3V2
    Canada

    USA:

    Attn: Stonz Returns
    TC Marketing Inc
    5770 Shiloh Rd
    Suite 400 
    Alpharetta, GA 30005 

    USA

    STONZ PRODUCT GUARANTEE


    We take pride in making products of the very highest quality. Our products carry a one-year warranty on manufacturing defects in materials and workmanship. If you think your Stonz product is defective, please put together the following information for our Customer Service team.

    • A picture (or pictures) of your Stonz item showing the issue
    • For Booties, Liners and Mitts, a picture of the white tag inside the left item detailing location of manufacture and serial number (ie. 00F1 or similar)
    • For Rain Boots, please let us know the colour of the inside lining and please send us a picture of the outer sole
    • Proof of purchase
    • Your phone number and mailing address


    Please send this info to customerservice@stonzwear.com along with a brief note detailing any information that will help us solve your warranty request.


    Please note:

    Our warranty does not cover products damaged by misuse, accident, unauthorized alterations/modification, or products purchased from an unauthorized third-party Stonz dealer. This also includes natural wear and tear of materials that occur over time such as fading, stains, and abrasions to the soles or fabric of the product.

    Stonz's one-year warranty only applies to the original purchaser and is not valid for items that were re-sold, given away, or in any other case where you are not the original owner. If your Stonz product was given to you as a gift, a proof of purchase will need to be obtained from the original purchaser of the product.

    AWARDS & PRESS

    AWARDS & PRESS

    Stonz as recognized through awards, by the press and as seen in the media.


    AWARDS


    Stonz products have received numerous awards over the years, having been tested by savvy reviewers and professionals based on value, functionality, quality and product appeal. In addition to the below, Stonz products have been recognized by Creative Child Magazine, Red Tricycle, the National Parenting Center and others. 

     

    Stonz Booties are certified by the Canadian Podiatric Medical Association as a product that promotes the development of young feet

    Canadian Podiatric Medical Association Seal of Approval

    Stonz Booties are certified by the Canadian Podiatric Medical Association as a product that promotes the development of young feet.




    Creative Child Magazine Awards

    The Stonz Sun Suit was named the 2018 Product of the Year in the Outdoor Play Apparel category, while our Baby Mitts received a 2018 Preferred Choice Award by Creative Child Magazine.


    Stonz Scout Winter Boots were awarded the 2018 Product of the Year award for Winter Footwear. 

    Baby Maternity Magazine Awards

    Stonz Scout Winter Boots were awarded the 2018 Product of the Year award for Winter Footwear. Our Sun Suit also received the 2018 Preferred Choice Award for Sun Protection Apparel, as voted by new moms and moms-to-be.


    Stonz Booties were awarded with the PTPA Seal of Approval.

    PTPA Seal of Approval

    Stonz Booties were awarded with the PTPA Seal of Approval.


    Stonz Awards - Mom's Best Award Winner

    Mom's Best Award

    The Mom's Best Award for Fantastic Products recognizes the best of the best in juvenile products, toys and media as evaluated by moms.


    Stonz Baby Booties have been recognized by iParenting as a top baby product.

    iParenting Award

    Stonz Baby Booties have been recognized by iParenting as a top baby product.

     

    PRESS


    Here are just some of the latest mentions of Stonz in the media.

     

    November 2018

    Stonz as featured by Business Insider

    ‘The Best Kids' Snow Boots You Can Buy’
    Featuring our Trek Winter Boots.
    View Full Article

     

    November 2018

    Stonz as featured by KTLA

    ‘Hacks for Those Travelling With Kids’
    A segment with Mom blogger Jessica Hall.
    Watch Clip

     

    November 2018

    Stonz as featured by Business Insider

    ‘The Best Mittens You Can Buy’
    Featuring our Baby Mitts as best mittens for babies.
    View Full Article


    October 2018

    Stonz as featured by Pop Sugar

    ‘Best Products for Babies and Kids’
    Featuring our Toddler Booties.
    View Full Article

     

    February 2018

    Stonz was features at Today's Parent - ‘36 Adorable Rain Boots for Kids’

    ‘36 Adorable Rain Boots for Kids’
    April showers don't have to be gloomy.
    View Full Article

     

    November 2017

    Stonz is feature on CTV News clip "Mompreneurs share their top holiday picks for kids."

    CTV News Hour Ottawa – ‘Top Pics’

    Mompreneurs share their top holiday picks for kids.
    Watch Clip

     

    August 2017

    Stonz introduces sun-sational UPF line on Earnshaw's article.

    ‘Sun Savvy’

    Stonz introduces sun-sational UPF line.
    View Full Article

     

    SPOTTED IN STONZ


    Some familiar faces spotted in Stonz products!

    Molly Sims

    Model and actress Molly Sims’ kids are having a blast in their Stonz Rain Boots!

    Model and actress Molly Sims’ kids are having a blast in their Stonz Rain Boots!

    Alec and Hilaria Baldwin

    Alec and Hilaria Baldwin’s little ones are loving their Stonz gear!

    Alec and Hilaria Baldwin’s little ones are loving their Stonz gear!


    Eva Chen

    Eva Chen's adorable son Tao wants to share his Stonz Rain Boots with mom!

    Eva Chen's adorable son Tao wants to share his Stonz Rain Boots with mom!


    Busy Philipps

    Actress Busy Philipps’ daughter is rainy day ready in her Stonz Rain Boots and Liners!

    Actress Busy Philipps’ daughter is rainy day ready in her Stonz Rain Boots and Liners!


    James Van Der Beek

    Actor James Van Der Beek’s daughter Olivia was spotted looking rain ready in her Stonz Rain Boots!

    Actor James Van Der Beek’s daughter Olivia was spotted looking rain ready in her Stonz Rain Boots!


    Erika Christensen

    Erika Christensen, of Parenthood fame, took her daughter for a Fall outing wearing her Polka Dot Booties!

    Erika Christensen, of <i>Parenthood </i>fame, took her daughter for a Fall outing wearing her Polka Dot Booties!


    Hilary Duff

    Hilary Duff dressed her son Luca in his Blue Stonz Rain Boots. We love those smiling faces!

    Hilary Duff dressed her son Luca in his Blue Stonz Rain Boots. We love those smiling faces!


    Neil Patrick Harris

    Neil Patrick Harris took his two little ones out for a stroll in NYC, with his daughter decked out in Stonz natural rubber Rain Boots!
    Neil Patrick Harris took his two little ones out for a stroll in NYC, with his daughter decked out in Stonz natural rubber Rain Boots!


    Jennifer Garner

    Jennifer Garner's youngest daughter Seraphina was spotted in Stonz Booties in the polka dot brown design. She also has the Stonz polka dot brown fleece hat to match!

    Jennifer Garner's youngest daughter Seraphina was spotted in Stonz Booties in the polka dot brown design. She also has the Stonz polka dot brown fleece hat to match!


    Halle Berry

    Another one of our favorite famous moms, Oscar-winning actress Halle Berry, was spotted buying a pair of Stonz booties for her daughter Nahla at Circle Craft in Vancouver.

    Another one of our favorite famous moms, Oscar-winning actress Halle Berry, was spotted buying a pair of Stonz booties for her daughter Nahla at Circle Craft in Vancouver.