We are taking action to deliver your orders!

Due to the current weather conditions in British Columbia, several highways have collapsed, blocking key routes, affecting all shipping areas outside of British Columbia through Canada. 

We are doing whatever it takes to get your orders delivered!  Especially now, with winter quickly approaching. In order to get products to you, we have to ship all orders outside of B.C. by air, causing us to charge for all deliveries and suspend any free shipping offers.  We are committed to delivering all orders and resuming our regular services as soon as possible.  

We appreciate your kindness and understanding in these difficult times.

Canada (British Columbia)**:

• Standard Shipping (approx. 4-8 business days) - $9.95

Canada (outside of British Columbia - excluding Yukon, Nunavut & Northwest Territories)**:

• Airfreight (approx. 4-8 business days) - $13.95

Canada (Yukon, Nunavut & Northwest Territories)**:

• Airfreight (approx. 5-10 business days) - $32.50

USA (excluding Hawaii & Alaska)**:

• Standard Shipping (approx. 4-8 business days) - $9.95

USA (Hawaii & Alaska)**:

• Standard Shipping (approx. 5-10 business days) – $25

**Shipping fees will be applied to all returned orders. 

RETURNS

Stonz accepts returned items purchased on www.stonz.com within 60* days of the delivery date. You will receive a refund via original method of payment for the price of the item and applicable taxes, excluding shipping costs. Please ensure the following criteria are understood prior to mailing in your merchandise: 

• All merchandise must be in its original condition (unwashed, unworn, and with tags attached) 
• The customer is responsible for all return shipping charges
• Stonz does not accept any exchanges
• All clearance and sale items are FINAL SALE (no returns or exchanges will be accepted) 
• If your return does not meet the criteria above, Stonz reserves the right to deny the return. 

If your product is eligible for return, please go to our Return Center and send it for approval.

* Deadline for returns have been extended due to the current shipping issues and weather conditions around British Columbia.

STONZ PRODUCT GUARANTEE

We take pride in making products of the very highest quality. Our products carry a one-year warranty on manufacturing defects in materials and workmanship. If you think your Stonz product is defective, please put together the following information for our Customer Service team.

• A picture (or pictures) of your Stonz item showing the issue
• For Booties, Liners and Mitts, a picture of the white tag inside the left item detailing location of manufacture and serial number (ie. 00F1 or similar)
• For Rain Boots, please let us know the colour of the inside lining and please send us a picture of the outer sole
• Proof of purchase
• Your phone number and mailing address

Please send this info to customerservice@stonzwear.com along with a brief note detailing any information that will help us solve your warranty request.

Please note:

Our warranty does not cover products damaged by misuse, accident, unauthorized alterations/modification, or products purchased from an unauthorized third-party Stonz dealer. This also includes natural wear and tear of materials that occur over time such as fading, stains, and abrasions to the soles or fabric of the product.

Stonz's one-year warranty only applies to the original purchaser and is not valid for items that were re-sold, given away, or in any other case where you are not the original owner. If your Stonz product was given to you as a gift, a proof of purchase will need to be obtained from the original purchaser of the product.