Canada (excluding Yukon, Nunavut & Northwest Territories):
USA (excluding Hawaii & Alaska):
Canada (Yukon, Nunavut & Northwest Territories):
USA (Hawaii & Alaska):
Stonz accepts returned items purchased on www.stonzwear.com within 30 days of the delivery date. You will receive a refund via original method of payment for the price of the item and applicable taxes, excluding shipping costs. Please ensure the following criteria are understood prior to mailing in your merchandise:
Attn: Stonz Returns
Surrey BC V3Z 3V2
We take pride in making products of the very highest quality. Our products carry a one-year warranty on manufacturing defects in materials and workmanship. If you think your Stonz product is defective, please put together the following information for our Customer Service team.
Please send this info to email@example.com along with a brief note detailing any information that will help us solve your warranty request.
Our warranty does not cover products damaged by misuse, accident, unauthorized alterations/modification, or products purchased from an unauthorized third-party Stonz dealer. This also includes natural wear and tear of materials that occur over time such as fading, stains, and abrasions to the soles or fabric of the product.
Stonz's one-year warranty only applies to the original purchaser and is not valid for items that were re-sold, given away, or in any other case where you are not the original owner. If your Stonz product was given to you as a gift, a proof of purchase will need to be obtained from the original purchaser of the product.
Please use the following charts as guides to help you purchase the correct size for your little one. As children grow at different rates, all age and size ranges are solely guides. When using both the Booties and Liners, please consider the following: 1) Liners will take up space inside the Booties and 2) The Booties will fit slightly smaller with a layer inside.