B2B Success Coordinator

About Stonz

At Stonz, we believe in creating products that are designed specifically for kids—not just shrunken-down versions of adult gear. Everything we design is engineered for children ages 0–6, built to last, and made with care. Our mission is to empower families to explore the world in the easiest, safest, and most comfortable way.

Division	Supply Chain and Operations
Reports to	Supply Chain and Operations Manager
Direct Reports	N/A
Back up	Operations Coordinator
Back up for	Operations Coordinator

BASIC FUNCTION

The ideal candidate for this role is a unique combination of highly organized and detail-oriented, while also being relationship-focused and commercially minded. They enjoy helping customers, solving problems, and proactively identifying opportunities to support retailer success and grow sales.

The B2B Success Coordinator serves as the bridge between our retailers, the Sales Department, and the SC & Operations Department, ensuring orders move smoothly from placement to delivery while creating an exceptional retailer experience. This is a full-time position covering USA & Canada.

QUALIFICATIONS

Experience

 1+ years of B2B sales support and operations

Education

• Post-secondary diploma or degree in Business, Supply Chain, or related field – or equivalent work experience

• Second language is an asset, preferably French

General Skills

• Ability to maintain organized and accurate records

• Excellent multi-tasking skills; able to manage multiple orders and priorities simultaneously

• Excellent written and verbal communication skills

• Ability to prioritize activities, advocate a course of action and pursue it to completion

• Ability to stay calm and productive under pressure

• Detail-oriented and accurate

• Strong problem-solving and analytical skills

• Efficient and proactive; anticipates issues before they escalate

• Communicates and understands the voice of the Brand

• Ability to identify sales opportunities and communicate them effectively to the Sales Manager

Technical Skills

• Knowledge within an ERP system (order entry, fulfilment, invoicing)

• Knowledge of B2B sales platforms / portals (e.g. retailer vendor portals, EDI)

• Knowledge of KPIs relevant to sales and fulfilment (fill rate, on-time, DSO)

• Knowledge of Microsoft Excel (pivot tables, VLOOKUPs, basic reporting)

Personal Characteristics

• Relationship-based; builds trust with retailers and internal teams

• Detail-oriented and accurate

• Hard working and self-motivated

• Organized and punctual

• Team player; fosters alignment between Sales and Operations

• Collaborative, Solution-Centric, Authentic, Trustworthy

• Passionate for the brand and believes in what we stand for

• Commercially minded; sees service interactions as opportunities to add value

MAJOR DUTIES AND RESPONSIBILITIES

1. Retailer Support & Order Management

• Serve as a first point of contact for retailers with questions, orders requests, issues, or account inquiries

• Receive, review, and enter B2B sales orders accurately into the ERP system

• Confirm order details with retailers and sales reps; resolve discrepancies promptly

• Coordinate order fulfillment with the Operations/Warehouse team; track shipment status

• Ensure customer invoices are generated accurately and issued on time upon shipment or as agreed

• Proactively communicate order updates, delays, or issues to retailers and the Sales Manager

• Log, process, and resolve retailer claims (short shipments, damaged goods, returns, billing disputes) within agreed timelines

• Coordinate with Operations, Finance, and Sales to resolve complex claims efficiently

• Build positive, reliable relationships with retail accounts to support retention and growth

2. Sales Platform Maintenance

• Ensure data integrity across the platform; identify and correct errors proactively

• Support onboarding of new retailers onto the platform; create accounts and guide setup

3. Upselling & Commercial Awareness

• During order processing and retailer interactions, identify opportunities to suggest complementary or upgraded products

• Flag potential upsell opportunities to the Sales Manager with relevant context (order history, seasonal trends, new SKUs)

• Support Sales Manager with outreach campaigns or promotions targeting existing accounts

4. Sales & Operations Alignment

• Act as a communication bridge between the Sales team and Operations/Warehouse; surface issues early and drive resolution

• Provide the Sales Manager with regular updates on order status, fulfilment performance, and any retailer concerns

• Participate in Sales and Operations planning meetings as required

• Support Sales reps with admin tasks: quotes, order confirmations, reporting, sample coordination

5. General

• Create and update SOPs and procedures for tasks related to this role as requested

• Share product feedback gathered from retailers with the Sales and Marketing teams

• Report unsafe working conditions and actions

• Other tasks, as assigned

Sounds Like You?

If you love building trusted relationships and making things run smoothly, we'd love to connect. Send your resume to Otani@stonz.com.