FAQs

Below are some questions we are most often asked about Stonz and our products. If you don't find the answers to your questions here, please feel free to contact us.

 

SHIPPING

What are your shipping costs?

For a breakdown of our shipping costs, please click here.

What are the countries that Stonz can ship to? 

Stonz ships to:

  • Canada and all its territories
  • United States

For more information, please visit our Shipping page.

Does STONZ ship to PO Box?

Stonz does not ship to PO BOXES. You need a physical address to receive your merchandise. 

 

RETURNS

Does Stonz offer returns?

Stonz accepts returned items purchased on www.stonzwear.com within 30 days of delivery. You will receive a refund via the original payment method for the price of the item and applicable taxes, excluding shipping costs. 

  • All merchandise must be in its original condition (unwashed, unworn and with tags attached)
  • In the original packaging
  • Stonz does not accept any exchanges
  • Gifts or promotional (on sale) items are not returnable!
  • The customer is responsible for all return shipping charges

How do I return an order?

If your product is eligible for a return, please visit the Stonz Return Center  and follow these steps: 

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved. 

How soon will I get my refund?

Once your return is received and inspected, we will notify you via email. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to the original payment method within five working days.

 

 

ORDERS

Can I cancel or change my order?

Our goal is to have your order on its way to you as soon as possible. As such, we cannot make any changes or cancellations once you have placed your order.

Please be sure to double-check that you have chosen the correct sizes and that your shipping address is complete.

What does it mean if a product is a “Final Sale”?

All of our Sale items are a Final Sale, which means that they cannot be exchanged or returned for a refund or credit.

Before purchasing a Final Sale item, please make sure you order the correct size for your little one. As sizing can vary from brand to brand, please be sure to visit our Sizing Guide page to ensure the perfect fit. 

How are sales taxes calculated?

We charge taxes according to your location. If you shop within Canada, we will follow the Canadian Tax rules and apply them according to your province. We also apply GST (Federal tax) on all Canadian orders.

We do not charge taxes if you are in the US, as we are a Canadian company. However, please note that duties might apply if you exempt the $800 order limit. 

 

GIFT CARDS

How do I receive a Gift Card?

Our Gift Cards are digital and will be sent over email after payment. Please note it will be sent to the email address you use for the purchase.

 

WARRANTY

Does Stonz offer a warranty on all products?

We take pride in making products of the very highest quality. Our products carry a one-year warranty on manufacturing defects and workmanship. For more information on our warranty process, click here.



PRODUCT


BOOTIES:

When buying Liners for the booties, what size of liners and booties should I buy?
A: Bootie Liners take up approximately 1 cm of space inside the Booties. We recommend sizing up if you’re on the very edge of size measurement.  If you’re in the middle of the size or at the middle of the season, as the weather warms, not only will your liner have packed out a little, giving more room, but you will not need the liner as you come out of winter and spring begins, giving you even more room for feet to spread.  Also, the booties are made of flexible materials that allow for growth and can flex as needed.  Our size charts offer full measurements and age indications and assist you. Go to our SIZING GUIDE page for printable guides if you need further assistance.
  
Are Stonz Booties waterproof?
A: We originally developed the Stonz Booties to fill a gap in a child’s life when their feet are so chubby and flexible they don’t fit into traditional hard-soled and inflexible footwear.  We make Booties to keep cold out, wind out, and stay on when kids hang in a pack or sling, sit or run around and be active.  The soles on the booties for one year and older are made of a 400 Denier coated nylon upper, making them rain and wind-resistant but not waterproof. As the Booties are not fully seam-sealed, water can eventually seep through if used in wet weather or puddle jumping. 
A (TODDLER BOOTIES): Stonz Booties are made of a 400 Denier coated nylon upper, making them rain and wind-resistant, but not waterproof. As the Booties are not fully seam-sealed, water can eventually seep through if used in wet weather or puddle jumping. Sizes Medium and up have a waterproof sole.
 
Are the Baby Booties (size Small) suitable for walking?
A: Soft-soled shoes have been recommended by experts for developing feet because the flexibility allows them to grip, balance and stand with additional room inside their footwear. Stonz Booties feature an outer sole made with grippy, SlipNOT material and a fleece-lined inner.  
 
Is there a temperature rating for Stonz Booties?
A: While Stonz Booties have no official temperature rating, they are widely used in Northern Canada, Eastern North America, Scandinavia, and Finland. When paired with Stonz Bootie Liners, children can play in the snow for long periods and stay warm and cozy! In places that experience mild winters, Booties are great with bare feet or socks. However, we recommend the Stonz Baby or Toddler Puffer Booties with an extra insulation layer if you face harsh winters.


Are the Booties safe to use in the snow?
A: Yes! Our Booties are suitable for the snow as the soles are made of rubberized SlipNOT™ material, making them skid-resistant and water-resistant. To ensure that little feet will stay warm in the snow, we recommend purchasing the Liners with them as well.


Is there a left and right Bootie?
A: Yes - there is a left and a right on the Toddler Bootie. Turn the booties upside down and check the soles to see the correct foot. 


What is the best way to make sure my Booties last a long time?
A: One way of extending the life of your Booties is to depress the toggle fully so the elastic casing will not become worn over time. Another way to make sure your Booties last is to rinse them each time your kids walk on ground that may have been in contact with road salts. Keeping concrete wear to a minimum is also key to getting the maximum amount of life out of your Booties.


What is the best way to clean the Booties?
A: After exposure to road salt or dirt, flip the Booties inside out and toss them in the wash - Liners too! - on a gentle cycle. The Booties and Liners can either be air-dried or dried inside out in the dryer on no heat.


What’s the difference between Botties and Puffer Booties?
 A: Our classic Bootie is made of 400D Nylon and lined with the softest fleece. Our Puffer Booties have an extra layer of insulation covered with 100% Ripstop Nylon with a PU coating, making them warmer than the classic Bootie. 
When worn with Liners, the Puffer Booties can protect from freezing temperatures.


MITTS:
 
What makes Stonz Mitts so warm?
A: All Stonz Mitts are lined with 3M™ Thinsulate™ (150 grams per square meter of insulation), making them some of the warmest children’s mittens on the market. This form of insulation offers superior warmth, is soft and breathable so your little one remains comfortable and is highly durable.


Are Stonz Mitts 100% waterproof?
A:  Yes! - Our Mitts are made up of wind-resistant coated 400D nylon shell, which keeps wind and snow out of the Mitts. All of our Mitts are also 100% waterproof!


Are the Baby Mitts as warm as Youth?
- Both Baby and Youth Mitts have Thinsulate™  technology on them. Because of that, our Mitts have gained popularity in Norway and northern Canada, and that's why we can vouch that our Mitts keep hands warm even in extreme winter conditions! Find more information about ThinsulateTM here. 


What is the best way to decide what size I pick for my child?
A: Measuring your child’s hand from wrist to fingertip, then from elbow to fingertip is the best way to decide on the size. You can then take these measurements and use our virtual fitting room to find the best size.


What is the difference between Baby and Youth Mitts?
A: Our Baby Mitts feature a no-thumb design for maximum warmth and easy-on. Our Youth Mitts have a thumb, Slip-Not® grip on palms, fleece nose wipe, and covers the arms - perfect for little noses in the cold weather! 


SCOUT BOOTS:
 
Why are these Boots so light?
A: One of the most significant features of our Stonz Winter Boots is how incredibly light they are! They only weigh between 0.28 kg and 0.8 kg (0.62 lbs and 1.76 lbs) per pair. Thanks to the XFS sole, this makes Stonz Winter Boots as flexible as many children’s running shoes.


Are the Winter Boots made in Canada?
A: Our Scout Boots are proudly designed and made in Canada!


Are the Scouts Boots waterproof?
A: The lower portion and soles of our Scout Boots are made of XFS, which is 100% waterproof. The upper of the Boot is made of 600D Nylon, which is water-resistant.


How durable is this foam sole?
A: Stonz Winter Boots are certified as having 2x the industry standard for skid resistance and 19x the industry standard for sole abrasion. Some of our customers walk up to their steep, icy driveways with no slipping in sight! Others have reported that their Boots are still in excellent condition after a whole winter of serious trekking on sidewalks and snow.


Are the outsoles non-marking?
A: That's right! The outsoles of our Winter Boots are non-marking.


TREK BOOTS:
 
Why are these Boots so light?
A: One of the most significant features of our Stonz Winter Boots is how incredibly light they are! They weigh 0.28 kg and 0.8 kg (0.62 lbs and 1.76 lbs) per pair. Thanks to the XFS sole, this makes Stonz Winter Boots as flexible as many children’s running shoes.


Are these made in Canada?
A: Our Trek Boots are proudly designed and made in Canada!


Are the Scouts Boots waterproof?
A: The lower portion and soles of our Trek Boots are made of XFS, which is 100% waterproof. The upper of the Boots is made of 600D Nylon, which is water-resistant.


How durable is this foam sole?

A: Stonz Winter Boots are certified as having 2x the industry standard for skid resistance and 19x the industry standard for sole abrasion. Some of our customers walk up to their steep, icy driveways with no slipping in sight! Others have reported that their Boots are still in excellent condition after a whole winter of serious trekking on sidewalks and snow.
 
Are the removable liners machine washable?
A: Due to the complex construction of the Radiantex liners, it is best to hand-wash them with warm water and mild soap. If washing is necessary, gently hand-wash them inside out and let them dry completely before flipping them right-side-out and putting them back in the boots. *Tip: Stuffing newsprint inside can help draw the moisture out faster!*


RAIN BOOTS:

Why are Stonz Rain Boots made of Natural Rubber?
A: We chose natural rubber because we believe in keeping toxins away from our little customers. They are made of natural rubber and are free of dangerous toxins, PVC, phthalates, lead, flame retardants & formaldehyde. In addition, our Rain Boots don’t off-gas and are safe for the bare skin of hands and feet.
 
What is the difference between Natural Rubber and Regular Rubber?
A: Beyond the safety and environmental reasons for choosing natural rubber, we also find it is more comfortable than plastic boots. It is more flexible and has more energy return for underfoot cushioning. These qualities make natural rubber better for developing feet that want a full range of motion without sacrificing protection from the hard ground.


How should I store the Rain Boots during Summer?
A: Being made with natural rubber, we recommend storing them somewhere cool, dry and out of direct sunlight. That way, they’ll be ready for next season as soon as the puddles arrive!

Are these free of toxins like lead?
A: We are proud to say that our Rain Boots are free from PVC, phthalates, lead, flame retardants and formaldehyde. 


Should I size up if I’m ordering the Rain Boot Liners?
A: The Liners themselves are designed to fit the same-sized Rain Boots (ie, size 8T Rain Boot Liners will fit size 8T Rain Boots). Please note the liners add bulk to the Rain Boots, possibly increasing the size you’ll need to purchase. Please check our Virtual Fit charts for the best choice.


How should I wash and care for Stonz products?
Our products are all designed to be easy to care for - ideal for busy parents and active kids!

Booties
Machine wash and dry inside out on delicate

Mitts
• Machine wash and dry inside out on delicate

Liners
Machine wash and dry on a delicate setting with like colours

Rain Boots
When not in use, store them somewhere cool, dry and out of direct sunlight
 If inner lining becomes wet, allow to air dry
 If exposed to road salts or excessive dirt/mud, rinse with clean water

Winter Boots
• Clean outer with a soft brush or damp cloth
• For Trek Boots, remove the lining and air dry

Sun Suit
• Machine wash inside out on delicate
• Tumble dry on no heat
• Do not iron
• Do not bleach

Rain Suit

  • Dry your Rain Suit before you store it
  • Machine wash inside out on delicate
  • Tumble dry on no heat
  • Do not iron
  • Do not bleach


OTHER


How can I collaborate with Stonz?
Stonz is always looking for bloggers and influencers passionate about our products to partner with. If you would like to work with Stonz, please send an email to marketing@stonz.com.


How do I become a Stonz retailer?
If you are a retailer and would like more information on how to carry Stonz in your store, please email us at wholesale@stonz.com.

 

 

 

AWARDS & PRESS

AWARDS & PRESS

Stonz as recognized through awards, by the press and as seen in the media.


AWARDS


Stonz products have received numerous awards over the years, having been tested by savvy reviewers and professionals based on value, functionality, quality and product appeal. In addition to the below, Stonz products have been recognized by Creative Child Magazine, Red Tricycle, the National Parenting Center and others. 

 

Stonz Booties are certified by the Canadian Podiatric Medical Association as a product that promotes the development of young feet

Canadian Podiatric Medical Association Seal of Approval

Stonz Booties are certified by the Canadian Podiatric Medical Association as a product that promotes the development of young feet.




Creative Child Magazine Awards

The Stonz Sun Suit was named the 2018 Product of the Year in the Outdoor Play Apparel category, while our Baby Mitts received a 2018 Preferred Choice Award by Creative Child Magazine.


Stonz Scout Winter Boots were awarded the 2018 Product of the Year award for Winter Footwear. 

Baby Maternity Magazine Awards

Stonz Scout Winter Boots were awarded the 2018 Product of the Year award for Winter Footwear. Our Sun Suit also received the 2018 Preferred Choice Award for Sun Protection Apparel, as voted by new moms and moms-to-be.


Stonz Booties were awarded with the PTPA Seal of Approval.

PTPA Seal of Approval

Stonz Booties were awarded with the PTPA Seal of Approval.


Stonz Awards - Mom's Best Award Winner

Mom's Best Award

The Mom's Best Award for Fantastic Products recognizes the best of the best in juvenile products, toys and media as evaluated by moms.


Stonz Baby Booties have been recognized by iParenting as a top baby product.

iParenting Award

Stonz Baby Booties have been recognized by iParenting as a top baby product.

 

PRESS


Here are just some of the latest mentions of Stonz in the media.

 

November 2018

Stonz as featured by Business Insider

‘The Best Kids' Snow Boots You Can Buy’
Featuring our Trek Winter Boots.
View Full Article

 

November 2018

Stonz as featured by KTLA

‘Hacks for Those Travelling With Kids’
A segment with Mom blogger Jessica Hall.
Watch Clip

 

November 2018

Stonz as featured by Business Insider

‘The Best Mittens You Can Buy’
Featuring our Baby Mitts as best mittens for babies.
View Full Article


October 2018

Stonz as featured by Pop Sugar

‘Best Products for Babies and Kids’
Featuring our Toddler Booties.
View Full Article

 

February 2018

Stonz was features at Today's Parent - ‘36 Adorable Rain Boots for Kids’

‘36 Adorable Rain Boots for Kids’
April showers don't have to be gloomy.
View Full Article

 

November 2017

Stonz is feature on CTV News clip "Mompreneurs share their top holiday picks for kids."

CTV News Hour Ottawa – ‘Top Pics’

Mompreneurs share their top holiday picks for kids.
Watch Clip

 

August 2017

Stonz introduces sun-sational UPF line on Earnshaw's article.

‘Sun Savvy’

Stonz introduces sun-sational UPF line.
View Full Article

 

SPOTTED IN STONZ


Some familiar faces spotted in Stonz products!

Molly Sims

Model and actress Molly Sims’ kids are having a blast in their Stonz Rain Boots!

Model and actress Molly Sims’ kids are having a blast in their Stonz Rain Boots!

Alec and Hilaria Baldwin

Alec and Hilaria Baldwin’s little ones are loving their Stonz gear!

Alec and Hilaria Baldwin’s little ones are loving their Stonz gear!


Eva Chen

Eva Chen's adorable son Tao wants to share his Stonz Rain Boots with mom!

Eva Chen's adorable son Tao wants to share his Stonz Rain Boots with mom!


Busy Philipps

Actress Busy Philipps’ daughter is rainy day ready in her Stonz Rain Boots and Liners!

Actress Busy Philipps’ daughter is rainy day ready in her Stonz Rain Boots and Liners!


James Van Der Beek

Actor James Van Der Beek’s daughter Olivia was spotted looking rain ready in her Stonz Rain Boots!

Actor James Van Der Beek’s daughter Olivia was spotted looking rain ready in her Stonz Rain Boots!


Erika Christensen

Erika Christensen, of Parenthood fame, took her daughter for a Fall outing wearing her Polka Dot Booties!

Erika Christensen, of <i>Parenthood </i>fame, took her daughter for a Fall outing wearing her Polka Dot Booties!


Hilary Duff

Hilary Duff dressed her son Luca in his Blue Stonz Rain Boots. We love those smiling faces!

Hilary Duff dressed her son Luca in his Blue Stonz Rain Boots. We love those smiling faces!


Neil Patrick Harris

Neil Patrick Harris took his two little ones out for a stroll in NYC, with his daughter decked out in Stonz natural rubber Rain Boots!
Neil Patrick Harris took his two little ones out for a stroll in NYC, with his daughter decked out in Stonz natural rubber Rain Boots!


Jennifer Garner

Jennifer Garner's youngest daughter Seraphina was spotted in Stonz Booties in the polka dot brown design. She also has the Stonz polka dot brown fleece hat to match!

Jennifer Garner's youngest daughter Seraphina was spotted in Stonz Booties in the polka dot brown design. She also has the Stonz polka dot brown fleece hat to match!


Halle Berry

Another one of our favorite famous moms, Oscar-winning actress Halle Berry, was spotted buying a pair of Stonz booties for her daughter Nahla at Circle Craft in Vancouver.

Another one of our favorite famous moms, Oscar-winning actress Halle Berry, was spotted buying a pair of Stonz booties for her daughter Nahla at Circle Craft in Vancouver.