FAQs


FAQs

Frequently asked questions about all things Stonz.


Below are some questions we are most often asked about Stonz and our products. If you don't find the answers to your questions here, please feel free to contact us.


SHIPPING


What are your shipping costs?
For a breakdown of our shipping costs, please 
click here.

Where does Stonz ship?
Stonz ships to all Canadian provinces and territories. For more information, please visit our 
Shipping page.


RETURNS


Does Stonz offer returns?
Stonz accepts returned items purchased on www.stonzwear.com within 30 days of the delivery date. You will receive a refund via the original method of payment for the price of the item and applicable taxes, excluding shipping costs. 

How do I return an order?
If your product is eligible for return, please complete the Return Authorization form and either email it to customerservice@stonzwear.com or mail it with your package. For more details on the return process, please click here.


ORDERS


Can I cancel or change my order?
It is our goal to have your order on its way to you as soon as possible. As such, we are not able to make any changes or cancellations once you have placed your order.
Please be sure to double check that you have chosen the correct sizes and that your shipping address is complete.

What does it mean if a product is “Final Sale”?
All of our Sale items are a Final Sale. This means that they cannot be exchanged or returned for a refund or credit.
Before purchasing a Final Sale item, please make sure you are ordering the correct size for your little one. As sizing can vary from brand to brand, please be sure to visit our Size Charts page to ensure the perfect fit. 


WARRANTY


Does Stonz offer a warranty on all products?
We take pride in making products of the very highest quality. Our products carry a one-year warranty on manufacturing defects in materials and workmanship. For more information on our warranty process click here.


PRODUCT


Are Stonz Booties waterproof?
Stonz Booties are made of a 600 Denier coated nylon upper making them weather-resistant but not waterproof. Stonz Toddler Booties feature a waterproof PLUSfoam® sole.

Are Stonz Booties suitable for walking - given that they are soft-soled?
Stonz Baby and Toddler Booties are suitable for early walkers. Many podiatrists recommend soft-soled footwear for children to promote the development of strength and flexibility in the feet at a young age.

How should I wash and care for Stonz products?
Our products are all designed to be easy to care for - ideal for busy parents and active kids!

Booties
Machine wash and dry inside out on delicate

Mitts
• Machine wash and dry inside out on delicate

Liners
Machine wash and dry on delicate setting with like colours

Rain Boots
When not in use, store them somewhere cool, dry and out of direct sunlight
 If inner lining becomes wet, allow to air dry
 If exposed to road salts or excessive dirt/mud, rinse with clean water

Winter Boots
• Clean outer with a soft brush or damp cloth
• For Trek Boots, remove the lining and air dry

Apparel
• Machine wash inside out on delicate
• Tumble dry on no heat
• Do not iron
• Do not bleach


OTHER


How can I collaborate with Stonz?
Stonz is always looking for bloggers and influencers passionate about our products to partner with. If you would like to work with Stonz, please send an email to marketing@stonzwear.com.

How do I provide feedback?
At Stonz, we are always striving to develop an excellent product that exceeds our customers’ expectations. If you have any feedback on our products, we would love to hear from you at customerservice@stonzwear.com.

Is there any other way to buy Stonz than online?
Our booties are sold in stores throughout Canada, the United States, as well as internationally. See our Store Locator to locate a store near you.

How do I become a Stonz retailer?
If you are a retailer and would like more information on how to carry Stonz in your store, please email us at wholesale@stonzwear.com.

AWARDS & PRESS

AWARDS & PRESS

Stonz as recognized through awards, by the press and as seen in the media.


AWARDS


Stonz products have received numerous awards over the years, having been tested by savvy reviewers and professionals based on value, functionality, quality and product appeal. In addition to the below, Stonz products have been recognized by Creative Child Magazine, Red Tricycle, the National Parenting Center and others. 

 

Stonz Booties are certified by the Canadian Podiatric Medical Association as a product that promotes the development of young feet

Canadian Podiatric Medical Association Seal of Approval

Stonz Booties are certified by the Canadian Podiatric Medical Association as a product that promotes the development of young feet.




Creative Child Magazine Awards

The Stonz Sun Suit was named the 2018 Product of the Year in the Outdoor Play Apparel category, while our Baby Mitts received a 2018 Preferred Choice Award by Creative Child Magazine.


Stonz Scout Winter Boots were awarded the 2018 Product of the Year award for Winter Footwear. 

Baby Maternity Magazine Awards

Stonz Scout Winter Boots were awarded the 2018 Product of the Year award for Winter Footwear. Our Sun Suit also received the 2018 Preferred Choice Award for Sun Protection Apparel, as voted by new moms and moms-to-be.


Stonz Booties were awarded with the PTPA Seal of Approval.

PTPA Seal of Approval

Stonz Booties were awarded with the PTPA Seal of Approval.


Stonz Awards - Mom's Best Award Winner

Mom's Best Award

The Mom's Best Award for Fantastic Products recognizes the best of the best in juvenile products, toys and media as evaluated by moms.


Stonz Baby Booties have been recognized by iParenting as a top baby product.

iParenting Award

Stonz Baby Booties have been recognized by iParenting as a top baby product.

 

PRESS


Here are just some of the latest mentions of Stonz in the media.

 

November 2018

Stonz as featured by Business Insider

‘The Best Kids' Snow Boots You Can Buy’
Featuring our Trek Winter Boots.
View Full Article

 

November 2018

Stonz as featured by KTLA

‘Hacks for Those Travelling With Kids’
A segment with Mom blogger Jessica Hall.
Watch Clip

 

November 2018

Stonz as featured by Business Insider

‘The Best Mittens You Can Buy’
Featuring our Baby Mitts as best mittens for babies.
View Full Article


October 2018

Stonz as featured by Pop Sugar

‘Best Products for Babies and Kids’
Featuring our Toddler Booties.
View Full Article

 

February 2018

Stonz was features at Today's Parent - ‘36 Adorable Rain Boots for Kids’

‘36 Adorable Rain Boots for Kids’
April showers don't have to be gloomy.
View Full Article

 

November 2017

Stonz is feature on CTV News clip "Mompreneurs share their top holiday picks for kids."

CTV News Hour Ottawa – ‘Top Pics’

Mompreneurs share their top holiday picks for kids.
Watch Clip

 

August 2017

Stonz introduces sun-sational UPF line on Earnshaw's article.

‘Sun Savvy’

Stonz introduces sun-sational UPF line.
View Full Article

 

SPOTTED IN STONZ


Some familiar faces spotted in Stonz products!

Molly Sims

Model and actress Molly Sims’ kids are having a blast in their Stonz Rain Boots!

Model and actress Molly Sims’ kids are having a blast in their Stonz Rain Boots!

Alec and Hilaria Baldwin

Alec and Hilaria Baldwin’s little ones are loving their Stonz gear!

Alec and Hilaria Baldwin’s little ones are loving their Stonz gear!


Eva Chen

Eva Chen's adorable son Tao wants to share his Stonz Rain Boots with mom!

Eva Chen's adorable son Tao wants to share his Stonz Rain Boots with mom!


Busy Philipps

Actress Busy Philipps’ daughter is rainy day ready in her Stonz Rain Boots and Liners!

Actress Busy Philipps’ daughter is rainy day ready in her Stonz Rain Boots and Liners!


James Van Der Beek

Actor James Van Der Beek’s daughter Olivia was spotted looking rain ready in her Stonz Rain Boots!

Actor James Van Der Beek’s daughter Olivia was spotted looking rain ready in her Stonz Rain Boots!


Erika Christensen

Erika Christensen, of Parenthood fame, took her daughter for a Fall outing wearing her Polka Dot Booties!

Erika Christensen, of <i>Parenthood </i>fame, took her daughter for a Fall outing wearing her Polka Dot Booties!


Hilary Duff

Hilary Duff dressed her son Luca in his Blue Stonz Rain Boots. We love those smiling faces!

Hilary Duff dressed her son Luca in his Blue Stonz Rain Boots. We love those smiling faces!


Neil Patrick Harris

Neil Patrick Harris took his two little ones out for a stroll in NYC, with his daughter decked out in Stonz natural rubber Rain Boots!
Neil Patrick Harris took his two little ones out for a stroll in NYC, with his daughter decked out in Stonz natural rubber Rain Boots!


Jennifer Garner

Jennifer Garner's youngest daughter Seraphina was spotted in Stonz Booties in the polka dot brown design. She also has the Stonz polka dot brown fleece hat to match!

Jennifer Garner's youngest daughter Seraphina was spotted in Stonz Booties in the polka dot brown design. She also has the Stonz polka dot brown fleece hat to match!


Halle Berry

Another one of our favorite famous moms, Oscar-winning actress Halle Berry, was spotted buying a pair of Stonz booties for her daughter Nahla at Circle Craft in Vancouver.

Another one of our favorite famous moms, Oscar-winning actress Halle Berry, was spotted buying a pair of Stonz booties for her daughter Nahla at Circle Craft in Vancouver.