To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
- Further instructions will be sent once return is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- All merchandise must be in its original condition (unwashed, unworn and with tags attached)
- In the original packaging
- Stonz does not accept any exchanges
Free gifts or promotional (on sale) items are not returnable!
Are there any charges for return?
- Customer is responsible for all return shipping charges
- Original shipping charges are non-refundable
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 5 working days.